Findings	Challenges identified for Web surveys
Internet usage/browsing	–	Participants focused on the use of social media (e.g., Facebook)
	–	Participants frequently use the Google search engine to browse the Internet
	–	Difficulty entering URLs and understanding its common use (e.g., accessing a website)
	–	Lack of familiarity with hyperlinks (e.g., users do not know that hyperlinks clickable)
	–	Understanding how to use a PIN
	–	Following the convention of selecting a security question
Questionnaire design and visual cue conventions	–	Use of “Next” buttons
	–	Recognition of “check marks”
	–	Scrolling down on a mobile screen