|
|
2004
|
IVR
|
Paper
|
Web
|
Total |
n |
Row % |
n |
Row % |
n |
Row % |
|
All |
13,958 |
13.40 |
9,750 |
9.36 |
80,447 |
77.24 |
104,155 |
|
|
|
|
|
|
|
|
|
Sex |
Male |
4,818 |
12.6 |
4,837 |
12.65 |
28,591 |
74.76 |
38,246 |
|
Female |
8,274 |
13.05 |
4,632 |
7.3 |
50,516 |
79.65 |
63,422 |
|
|
|
|
|
|
|
|
|
Age group (years) |
<20 |
134 |
34.72 |
20 |
5.18 |
232 |
60.1 |
386 |
|
20–29 |
525 |
10.06 |
420 |
8.05 |
4,275 |
81.9 |
5,220 |
|
30–39 |
1,836 |
11.4 |
1,198 |
7.44 |
13,078 |
81.17 |
16,112 |
|
40–49 |
4,162 |
12.47 |
2,904 |
8.7 |
26,313 |
78.83 |
33,379 |
|
50–59 |
5,136 |
13.45 |
3,847 |
10.07 |
29,202 |
76.48 |
38,185 |
|
>=60 |
1,284 |
15.53 |
1,058 |
12.8 |
5,925 |
71.67 |
8,267 |
|
|
|
|
|
|
|
|
|
Hispanic |
Yes |
1,137 |
15.3 |
1,172 |
15.77 |
5,122 |
68.93 |
7,431 |
|
no |
11,910 |
12.79 |
8,155 |
8.75 |
73,087 |
78.46 |
93,152 |
|
|
|
|
|
|
|
|
|
Race |
American |
134 |
11.54 |
121 |
10.42 |
906 |
78.04 |
1,161 |
|
Indian |
|
|
|
|
|
|
|
|
Asian |
512 |
10 |
325 |
6.35 |
4,283 |
83.65 |
5,120 |
|
Balck |
2,755 |
13.97 |
3,138 |
15.91 |
13,827 |
70.12 |
19,720 |
|
Multiracial |
1,737 |
53.78 |
203 |
6.28 |
1,290 |
39.94 |
3,230 |
|
Native |
57 |
7.85 |
75 |
10.33 |
594 |
81.82 |
726 |
|
Hawaiin |
|
|
|
|
|
|
|
|
White |
7,091 |
10.49 |
2,506 |
7.7 |
55,278 |
81.8 |
67,575 |
|
|
|
|
|
|
|
|
|
Occupation gp |
Administration |
4,740 |
10.39 |
2,632 |
5.77 |
38,249 |
83.84 |
45,621 |
|
MD |
611 |
9.61 |
417 |
6.56 |
5,332 |
83.84 |
6,360 |
|
Nurse |
3,874 |
14.71 |
1,328 |
5.04 |
21,134 |
80.25 |
26,336 |
|
Other clinical |
1,544 |
12.3 |
769 |
6.13 |
10,238 |
81.57 |
12,551 |
|
Unknown |
1,078 |
49.11 |
796 |
36.26 |
321 |
14.62 |
2,195 |
|
Wage grade |
2,111 |
19.03 |
3,808 |
34.33 |
5,173 |
46.64 |
11,092 |
|
|
|
|
|
|
|
|
|
Time with VHA |
< 6 months |
567 |
15.17 |
435 |
11.64 |
2,735 |
73.19 |
3,737 |
|
6–12 months |
910 |
14.79 |
583 |
9.48 |
4,660 |
75.74 |
6,153 |
|
1–3years |
1,729 |
11.1 |
1,436 |
9.22 |
12,409 |
79.68 |
15,574 |
|
4–5 years |
1,096 |
12.07 |
767 |
8.45 |
7,216 |
79.48 |
9,079 |
|
6–10 years |
1,709 |
12.76 |
1,232 |
9.2 |
10,453 |
78.04 |
13,394 |
|
11–20 years |
3,958 |
13.04 |
2,775 |
9.14 |
23,630 |
77.82 |
30,363 |
|
>20 years |
2,940 |
12.54 |
2,277 |
9.72 |
18,219 |
77.74 |
23,436 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Supervisory level |
None |
8,724 |
12.05 |
7,327 |
10.12 |
56,347 |
77.83 |
72,398 |
|
First line |
2,448 |
17.48 |
1,079 |
7.7 |
10,479 |
74.82 |
14,006 |
|
Manager |
990 |
12.34 |
611 |
7.62 |
6,422 |
80.04 |
8,023 |
|
Executive |
571 |
9.49 |
321 |
5.34 |
5,122 |
85.17 |
6,014 |
|
Senior exec. |
146 |
11.96 |
89 |
7.29 |
986 |
80.75 |
1,221 |
|
|
|
2006
|
IVR
|
Paper
|
Web
|
Total |
n |
Row % |
n |
Row % |
n |
Row % |
|
|
All |
12,527 |
8.54 |
8,251 |
5.63 |
125,848 |
85.83 |
146,626 |
|
|
|
|
|
|
|
|
|
Sex |
Male |
4,664 |
8.67 |
3,925 |
7.29 |
45,216 |
84.04 |
53,805 |
|
Female |
7,220 |
8.29 |
3,065 |
3.52 |
76,830 |
88.19 |
87,115 |
|
|
|
|
|
|
|
|
|
Age group (years) |
<20 |
171 |
41.5 |
23 |
5.58 |
218 |
52.91 |
412 |
|
20–29 |
564 |
7.5 |
321 |
4.27 |
6,632 |
88.23 |
7,517 |
|
30–39 |
1,542 |
7.06 |
771 |
3.53 |
19,515 |
89.4 |
21,828 |
|
40–49 |
3,371 |
7.94 |
1,934 |
4.55 |
37,177 |
87.51 |
42,482 |
|
50–59 |
4,880 |
8.79 |
3,065 |
5.52 |
47,594 |
85.69 |
55,539 |
|
>=60 |
1,352 |
10.39 |
839 |
6.45 |
10,823 |
83.16 |
13,014 |
|
|
|
|
|
|
|
|
|
Hispanic |
|
|
|
|
|
|
|
|
|
Yes |
1,112 |
10.7 |
824 |
7.93 |
8,455 |
81.37 |
10,391 |
|
No |
10,757 |
8.34 |
6,007 |
4.66 |
112,171 |
87 |
128,935 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Race |
American |
27 |
1.93 |
83 |
5.92 |
1,291 |
92.15 |
1,401 |
|
Indian |
|
|
|
|
|
|
|
|
Asian |
20 |
0.27 |
216 |
2.89 |
7,248 |
96.85 |
7,484 |
|
Black |
193 |
0.76 |
2,294 |
8.98 |
23,048 |
90.26 |
25,535 |
|
Multiracial |
11,010 |
76.31 |
122 |
0.85 |
3,296 |
22.84 |
14,428 |
|
Native |
25 |
2.2 |
74 |
6.5 |
1,039 |
91.3 |
1,138 |
|
Hawaiin |
|
|
|
|
|
|
|
|
White |
145 |
0.17 |
3,856 |
4.53 |
81,085 |
95.3 |
85,086 |
|
|
|
|
|
|
|
|
|
Occupation gp |
Administration |
4,068 |
6.58 |
1,998 |
3.23 |
55,752 |
90.19 |
61,818 |
|
MD |
630 |
6.67 |
355 |
3.76 |
8,465 |
89.58 |
9,450 |
|
Nurse |
3,478 |
8.83 |
1,431 |
3.63 |
34,500 |
87.54 |
39,409 |
|
Other clinical |
1,373 |
7.66 |
538 |
3 |
16,003 |
89.33 |
17,914 |
|
Unknown |
199 |
33 |
404 |
67 |
0 |
0 |
603 |
|
Wage grade |
2,779 |
15.94 |
3,525 |
20.22 |
11,128 |
63.84 |
17,432 |
|
|
|
|
|
|
|
|
|
Time with VHA |
< 6 months |
557 |
11.42 |
270 |
5.53 |
4,052 |
83.05 |
4,879 |
|
6–12 months |
609 |
10.15 |
325 |
5.42 |
5,064 |
84.43 |
5,998 |
|
1–3years |
1,682 |
6.88 |
1,213 |
4.96 |
21,564 |
88.16 |
24,459 |
|
4–5 years |
1,071 |
7.49 |
699 |
4.89 |
12,530 |
87.62 |
14,300 |
|
6–10 years |
1,693 |
8.19 |
1,049 |
5.08 |
17,927 |
86.73 |
20,669 |
|
11–20 years |
3,326 |
8.68 |
1,850 |
4.83 |
33,147 |
86.49 |
38,323 |
|
>20 years |
2,878 |
8.8 |
1,590 |
4.86 |
28,234 |
86.34 |
32,702 |
|
|
|
|
|
|
|
|
|
Supervisory level |
None |
8,268 |
8.02 |
5,523 |
5.35 |
89,348 |
86.63 |
103,139 |
|
First line |
2,169 |
11.37 |
804 |
4.21 |
16,104 |
84.42 |
19,077 |
|
Manager |
763 |
7.56 |
392 |
3.89 |
8,931 |
88.55 |
10,086 |
|
Executive |
474 |
6.16 |
175 |
2.27 |
7,051 |
91.57 |
7,700 |
|
Senior exec. |
130 |
8.63 |
41 |
2.72 |
1,336 |
88.65 |
1,507 |
|
|
|
2008
|
IVR
|
Paper
|
Web
|
Total |
n |
Row % |
n |
Row % |
n |
Row % |
|
|
All |
8,334 |
5.09 |
3,913 |
2.39 |
151,584 |
92.52 |
163,831 |
|
|
|
|
|
|
|
|
|
Sex |
Male |
3,564 |
6.03 |
1,764 |
2.98 |
53,791 |
90.99 |
59,119 |
|
Female |
4,361 |
4.42 |
1,079 |
1.09 |
93,319 |
94.49 |
98,759 |
|
|
|
|
|
|
|
|
|
Age group (years) |
<20 |
107 |
26.03 |
13 |
3.16 |
291 |
70.8 |
411 |
|
20–29 |
403 |
3.84 |
198 |
1.89 |
9,893 |
94.27 |
10,494 |
|
30–39 |
1,038 |
4.01 |
280 |
1.08 |
24,553 |
94.91 |
25,871 |
|
40–49 |
2,036 |
4.53 |
701 |
1.56 |
42,206 |
93.91 |
44,943 |
|
50–59 |
3,228 |
5.5 |
1,201 |
2.05 |
54,216 |
92.45 |
58,645 |
|
>=60 |
1,107 |
6.44 |
436 |
2.54 |
15,648 |
91.02 |
17,191 |
|
|
|
|
|
|
|
|
|
Hispanic |
Yes |
847 |
6.27 |
250 |
1.98 |
11,515 |
91.3 |
8,334 |
|
No |
7,067 |
4.93 |
2,534 |
1.77 |
133,692 |
93.3 |
151,584 |
|
|
|
|
|
|
|
|
|
Race |
American |
86 |
5.03 |
43 |
2.51 |
1,581 |
92.46 |
1,710 |
|
Indian |
|
|
|
|
|
|
|
|
Asian |
276 |
3.02 |
100 |
1.09 |
8,764 |
95.89 |
9,140 |
|
Black |
2,171 |
6.83 |
995 |
3.13 |
28,635 |
90.04 |
31,801 |
|
Multiracial |
976 |
19.32 |
53 |
1.05 |
4,024 |
79.64 |
5,053 |
|
Native |
30 |
2.11 |
40 |
2.82 |
1,349 |
95.07 |
1,419 |
|
Hawaiin |
|
|
|
|
|
|
|
|
White |
3,833 |
3.76 |
1,486 |
1.46 |
96,509 |
94.78 |
101,828 |
|
|
|
|
|
|
|
|
|
Occupation gp |
Administration |
2,466 |
3.78 |
890 |
1.36 |
61,890 |
94.86 |
65,246 |
|
MD |
368 |
3.49 |
161 |
1.53 |
10,021 |
94.99 |
10,550 |
|
Nurse |
1,850 |
4.1 |
583 |
1.29 |
42,682 |
94.61 |
45,115 |
|
Other clinical |
812 |
3.75 |
213 |
0.98 |
20,642 |
95.27 |
21,667 |
|
Unknown |
137 |
35.49 |
249 |
64.51 |
0 |
0 |
386 |
|
Wage grade |
2,701 |
12.94 |
1,817 |
8.71 |
16,349 |
78.35 |
20,867 |
|
|
|
|
|
|
|
|
|
Time with VHA |
< 6 months |
481 |
5.26 |
211 |
2.31 |
8,447 |
92.43 |
9,139 |
|
6–12 months |
717 |
5.77 |
259 |
2.08 |
11,461 |
92.15 |
12,437 |
|
1–3years |
1,076 |
4.1 |
514 |
1.96 |
24,658 |
93.94 |
26,248 |
|
4–5 years |
760 |
4.33 |
285 |
1.63 |
16,493 |
94.04 |
17,538 |
|
6–10 years |
1,252 |
4.92 |
451 |
1.77 |
23,731 |
93.3 |
25,434 |
|
11–20 years |
1,742 |
5.08 |
558 |
1.63 |
32,000 |
93.29 |
34,300 |
|
>20 years |
1,858 |
5.61 |
568 |
1.72 |
30,690 |
92.67 |
33,116 |
|
|
|
|
|
|
|
|
|
Supervisory level |
None |
5,685 |
4.85 |
2,269 |
1.93 |
109,377 |
93.22 |
117,331 |
|
First line |
1,366 |
6.71 |
312 |
1.53 |
18,667 |
91.75 |
20,345 |
|
Manager |
481 |
4.48 |
147 |
1.37 |
10,105 |
94.15 |
10,733 |
|
Executive |
283 |
3.39 |
69 |
0.83 |
7,990 |
95.78 |
8,342 |
|
Senior exec. |
66 |
3.95 |
25 |
1.5 |
1,578 |
94.55 |
1,669 |