Advantages:
  • Question layout is self contained in the app without the need for scrolling (horizontally) or zooming
  • Can capture various types of data including GPS, Pictures and Video from within the App itself
  • Orientation of the survey questions (presentation and completion) can be controlled
  • Data collection can occur without the need for a persistent internet connection, which may reduce break-off related item nonresponse
  • Page refresh rates/overall survey load times are not dependent upon the strength of the internet connection
  • Specific survey content can be optimized to known operating system to reduce overall amount of data exchanged
  • Can reliably deploy video/flash/image/audio content
  • Automates data submission and can provide survey alerts/invitations
  • Content pacing does not rely on strength of internet connection
Disadvantages:
  • Requires development/deployment of potentially multiple app versions (i.e. one for each smartphone operating system)
  • Requires the respondent to download/install an app on their smartphone
  • Some data capture regarding GPS and other features may require additional permissions to be set by the user
  • Cost of development/data capture/storage may be high for single use surveys
  • Newer approach to data collection- users may have to receive some guidance on how the app works
  • Number of available APPS on all marketplaces continues to rise- may have harder time with salience or may have to compete with “app clutter”
  • Some question types may not be readily available in App toolkits- may require additional programming to implement non-standard question types