Survey delivery Total
Web
Initial email contact list 1,826
Invalid email addresses 29
Bounced email 105
Undeliverable email 73
Invalid email (%) 11%
Email invitations sent (unique valid) 1,619
Email completions 337
Email response rate (%) 21%
Phone
Initial phone list 912
Disconnected/wrong number 158
Invalid phone (%) 17%
Phone calls (unique valid) 754
Phone completions 165
Phone response rate (%) 22%
Overall
Total invites (unique) 2,373
Total completions 502
Overall Response rate (%) 21%