Arm 1: Mail + telephone Arm 2: Paper invite + email (x2) + mail (x2) Arm 3: Paper invite + email (x3) + mail Arm 4: Email (x4) + telephone Arm 5: Email (x4) + mail + telephone Arm 6: Email (x4) + mail (x2) Arm 7: Text + Email + text + email + mail (x2) Arm 8: Paper invite + text + email mail Arm 9: Paper invite (URL only) + email (x2) + mail (x2) Overall
% Completed by web -- 5.00% 6.40% 4.80% 5.4% (ref) 5.50% 7.5%*** 7.5%** 5.60% 5.30%
% Completed by mail 10.3%*** 10.5%*** 7.00% -- 7.8% (ref) 9.8%* 10.1%*** 7.00% 9.8%* 8.00%
% Completed by telephone 15.10% -- -- 18.1%*** 14.1% (ref) -- -- -- -- 5.30%
% Non-respondents 74.50% 84.5%*** 86.6%*** 77.1%*** 72.7% (ref) 84.7%*** 82.4%*** 85.6%*** 84.6%*** 81.40%